FAQs

At FIXUS, we strive to deliver your orders as quickly and efficiently as possible. Here’s what you can expect regarding delivery times:

1. Estimated Delivery Timeframes

• Within Major Cities: For orders being delivered to major cities across Pakistan, the estimated delivery time is 2-3 working days.
• Remote or Village Areas: For orders being delivered to remote or village areas, the delivery time may take 3-5 working days, depending on the distance and accessibility.

2. Factors Affecting Delivery Times

Delivery times are estimated and can be influenced by several factors, including:

• Product Availability: Orders are processed and dispatched once all items in your order are available. If an item is out of stock, this could affect the delivery time.
• Location: The delivery time may vary based on your location. Remote or less accessible areas might require additional time for delivery.
• External Conditions: Weather conditions, public holidays, strikes, or other unforeseen circumstances in the country can lead to delays. We will keep you informed if there are any significant changes to your delivery schedule.

3. Order Processing Time

• Order Processing: Orders are typically processed within 24 hours of being placed. Once your order is processed and dispatched, you will receive a confirmation email with your tracking information.

4. Tracking Your Order

• Track Your Order: After your order is dispatched, you will receive an email with a tracking number and a link to track your shipment. This will allow you to monitor the status of your delivery and know when to expect your package.

5. Customer Support

• Need Assistance?: If you have any questions or concerns about your delivery, please contact our customer support team at [email protected] or call us at +923455233326. We are here to help!

Thank you for shopping with FIXUS! We want to keep you informed every step of the way. Here’s a detailed overview of what happens after you place your order:

1. Order Confirmation

• Order Receipt: Immediately after placing your order, you will receive an order confirmation email. This email will include your order details, such as the items purchased, the total amount, and your delivery address. Please check your email for this confirmation.

2. Confirmation Call

• Phone Confirmation: Within 24 hours of receiving your order, our customer service team will give you a confirmation call to verify your order details. During this call, we will confirm the items, delivery address, and any other relevant details to ensure accuracy.

3. Order Processing

• Order Verification: After confirming your order via phone, we will begin processing your order. This includes picking and packing the items you purchased.
• Dispatch: Once your order is packed, it will be handed over to our delivery partner. You will receive a dispatch notification via email, which will include a tracking number and a link to monitor your shipment.

4. Delivery

• Tracking Your Order: You can track your order using the tracking number provided in the dispatch notification email. This will give you real-time updates on the status of your delivery.
• Completion: When your order is delivered, you will receive a final delivery notification. At this point, the order status will be marked as “Completed”.

5. Customer Support

• Need Help?: If you have any questions or encounter any issues during the process, please do not hesitate to contact our customer support team at [email protected] or call us at +923455233326. We are here to assist you with any queries or concerns.

At FIXUS, we want to ensure you have all the necessary documentation for your purchase. Here’s how you can receive an invoice for your order:

1. Order Confirmation Email

• Email Receipt: Once you place an order, you will receive an order confirmation email that includes details about your purchase. This email will list the products you ordered, their prices, and the total amount spent. This confirmation email serves as your invoice.

2. Requesting a Formal Invoice

• Additional Invoice: If you require a formal invoice with more detailed information for accounting or business purposes, you can request it from us.
• How to Request: Simply contact us via email at [email protected] with your order number and the details of the invoice you need. We will prepare and send you a formal invoice as requested.

3. Customer Support

• Need Assistance?: For any questions or further assistance regarding invoices, please reach out to our customer support team at [email protected] or call us at +923455233326. We are happy to help!

Tracking your order is simple and straightforward at FIXUS. Here’s how you can keep an eye on your shipment:

1. Tracking Information

• Email Notification: Once your order has been processed and dispatched, you will receive an email notification. This email will include important details about your shipment, including the name of the shipping company and your tracking number.

2. Tracking Your Order

• Using the Tracking Number: With the tracking number provided in your email, you can easily track your order’s status. Simply enter the tracking number on the shipping company’s website or use the tracking link included in your email to view real-time updates on your delivery.

3. Customer Support

• Need Help Tracking?: If you have any questions or need assistance with tracking your order, please contact our customer support team at [email protected] or call us at +923455233326. We are here to help you with any tracking issues or inquiries.