Return Policy of Fixus.pk
Effective Date: 2023
Dear valued customers,
We appreciate your trust in Fixus.pk for your online shopping needs. To ensure a smooth and transparent shopping experience, we have crafted a comprehensive return policy in conjunction with Google Merchant. Please take a moment to familiarize yourself with the details below:
Fixus.pk Return Policy
1. General Guidelines
1.1 Eligibility for Returns: – Products are eligible for return within 7 days from the date of delivery. – Items must be unused, undamaged, and in their original packaging.
1.2 Initiating a Return: – Contact our customer support at [email protected] to initiate the return process. – Provide the order number, product details, and reason for the return.
1.3 Return Shipping: – Customers are responsible for return shipping costs unless the return is due to a Fixus.pk error. – We recommend using a traceable shipping method for returns.
2. Reasons for Return
2.1 Defective or Damaged Products: – If you receive a defective or damaged product, please notify us immediately for a replacement or refund.
2.2 Incorrect Product Shipped: – In the rare event of receiving the wrong product, contact us promptly to arrange for the correct item or a refund.
2.3 Change of Mind: – If you simply change your mind, you may return the product within 7 days, but shipping costs will not be refunded.
3. Refund Process
3.1 Refund Timeline: – Refunds will be processed within 7 business days after the returned items are received and inspected.
3.2 Refund Method: – Refunds will be issued using the same payment method used for the original purchase.
4. Exceptions
4.1 Non-Returnable Items: – Certain products, such as personalized or used items, may not be eligible for return.
4.2 Return Authorization: – All returns must be pre-authorized by contacting [email protected]. Unauthorized returns may not be accepted.
5. Contact Information
For any queries or assistance regarding returns, please contact our customer support team at [email protected].
We appreciate your understanding and cooperation in adhering to our return policy. Fixus.pk is committed to providing you with the best shopping experience, and this policy is designed to ensure fairness and satisfaction for both parties.
Thank you for choosing Fixus.pk.
We Give You Cover
We offer a secure courier pickup service for all free returns and returns, so you don’t have to worry about shipping costs,
If you paid for your item by credit or debit card, the amount paid for each item will be refunded directly to your card: keep in mind that it can take up to five days to appear in your account.
Unfortunately, we do not offer an exchange service. We will simply refund you if you paid with a credit or debit card, or credit your account with store credit if you paid cash on delivery for your order. You can then reorder another product.
