Privacy Policy

Privacy Policy of FIXUS

Last Updated: Februray, 2023

Welcome to FIXUS. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website, fixus.pk, and use our services. By accessing our website, you agree to the collection and use of your information in accordance with this policy.

1. Information We Collect

We collect various types of information to provide and improve our services to you:

Personal Information: When you make a purchase or register on our site, we collect personal information such as your name, email address, phone number, billing address, and shipping address.
Payment Information: For orders placed with Cash on Delivery (COD), no payment information is collected online. For future payment methods (like credit/debit cards or mobile wallets), we will collect necessary payment details securely.
Log Data: When you visit our website, we automatically receive information from your browser, such as your IP address, browser type, referring/exit pages, and the date and time of your visit. This data helps us understand user behavior and improve our website’s performance.
Cookies: We use cookies and similar tracking technologies to enhance your experience on our website. You can choose to accept or decline cookies, but this may prevent you from taking full advantage of the website.

2. How We Use Your Information

We use the information we collect for various purposes, including:

Processing Orders: To process your orders, manage your account, and provide customer support.
Communication: To send you updates regarding your order status, product information, promotional offers, and newsletters (if you have opted to receive them).
Improving Services: To analyze how you use our website and to improve our services and offerings.
Security and Fraud Prevention: To monitor for fraud or suspicious activity and ensure the security of our website and customers.

3. Sharing Your Information

We value your privacy and do not sell or rent your personal information to third parties. However, we may share your information with:

Service Providers: Third-party companies that provide services on our behalf, such as delivery companies, payment processors, and marketing agencies. These providers have access to your information only to perform tasks on our behalf and are obligated to protect it.
Legal Compliance: We may disclose your information if required by law or in response to valid requests by public authorities (e.g., a court or government agency).

4. Data Security

We take data security seriously and implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

5. Your Rights

You have the right to:

Access Your Data: Request access to the personal information we hold about you.
Correct Your Data: Request correction of any inaccuracies in your personal information.
Delete Your Data: Request the deletion of your personal information, subject to certain legal obligations.
Opt-Out: Unsubscribe from our marketing emails or object to the processing of your personal information for direct marketing purposes.

To exercise these rights, please contact us at [your email address].

6. Third-Party Websites

Our website may contain links to other websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read their privacy policies before providing any personal information.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.