Return Policy of Fixus.pk
Effective Date: 2023
Dear valued customers,
We appreciate your trust in Fixus.pk for your online shopping needs. To ensure a smooth and transparent shopping experience, we have crafted a comprehensive return policy. Please take a moment to review the details below:
Fixus.pk Return Policy
1. General Guidelines
1.1 Eligibility for Returns:
- Products are eligible for return within 7 days from the date of delivery.
- Items must be unused, undamaged, and in original packaging.
1.2 Initiating a Return:
- Contact our customer support at sales@fixus.pk to initiate the return process.
- Provide your order number, product details, and reason for return.
1.3 Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to a Fixus.pk error.
- We recommend using a traceable shipping method.
2. Reasons for Return
2.1 Defective or Damaged Products:
- If you receive a defective or damaged product, notify us immediately for a replacement or refund.
2.2 Incorrect Product Shipped:
- If you receive the wrong product, contact us promptly to arrange a replacement or refund.
2.3 Change of Mind:
- Returns due to change of mind are accepted within 7 days, but shipping costs are non-refundable.
3. Refund Process
3.1 Refund Timeline:
- Refunds will be processed within 7 business days after inspection of returned items.
3.2 Refund Method:
- Refunds will be issued via the original payment method.
4. Exceptions
4.1 Non-Returnable Items:
- Certain items (e.g., used or customized products) may not be eligible for return.
4.2 Return Authorization:
- All returns must be pre-approved by contacting sales@fixus.pk.
- Unauthorized returns may not be accepted.
5. Contact Information
For any queries or assistance, please contact us at:
📧 sales@fixus.pk
🌐 https://fixus.pk
We appreciate your cooperation in following our return policy. Fixus.pk is committed to providing a reliable and satisfying shopping experience.
Thank you for choosing Fixus.pk. 👍